Three case studies designing under FAA constraints and inside a cockpit's reading light — replacing paper-and-radio workflows for pilots, ramp agents, and customer service agents across the Alaska Airlines fleet.
A pilot-facing iPad app for pre-flight briefings, weather, and crew comms. Designed under FAA constraints and inside a cockpit's reading light. Adopted across the fleet — the equivalent of 200 tons of paper and $20M in operational savings per year.
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A mobile toolset for ramp agents, pilots, flight attendants, and line maintenance technicians. Replaced paper-and-radio workflows that hadn't changed in twenty years. Structured around the departure timeline — the heartbeat of every turn.
View case studyCustomer Service Agents were tethered to 20-year-old legacy systems. An iPad mini prototype freed them to board passengers, manage seat changes, and handle standby lists from the jet bridge — without the counter as an intermediary.
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