I enjoy designing software for people who need technology to enhance their work, not get in the way of it.

I specialize in designing software for high-stakes operational environments—systems where users are under pressure, workflows are complex, and the interface needs to work flawlessly the first time.

Over 20 years, I’ve designed across multiple contexts: internal operational tools for airline pilots and retail employees, consumer healthcare applications for patients navigating complex medical decisions, and B2B platforms for employers managing health benefits.

What ties this work together is a focus on operational complexity—whether that’s a pilot making real-time flight decisions, a retail employee serving customers during peak hours, or a patient trying to find care in a fragmented healthcare system. In each case, the software needs to reduce cognitive load and enable good decisions under pressure.